Refund policy

Return & Refund Policy – Raza Trix

At Raza Trix, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

πŸ” Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (unless received defective)

  • Items without original packaging

  • Personal care or hygiene-related products (if opened)

πŸ“¦ Return Process

To initiate a return, please contact us:

  • πŸ“§ Email: razatrixofficial@gmail.com

  • πŸ“ž Phone: 0339-1919422

  • πŸ“ Address: Taramri Chowk, Main Lehtrar Road, Islamabad

Our team will guide you through the return process. Customers are responsible for return shipping costs unless the product is defective or incorrect.

πŸ’Έ Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued via bank transfer or the original payment method (if applicable).

πŸ”„ Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, contact us with product images for quick assistance.

❗ Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.

  • Then contact your bank, as processing times may vary.

  • If you still have not received it, contact us directly.

πŸ“Œ Important Notes

  • Raza Trix reserves the right to رفآ (reject) any return that does not meet our policy conditions.

  • Items purchased on sale or discount may not be eligible for return or refund.

πŸ“ž Contact Us

For any questions regarding our Return & Refund Policy:

Thank you for shopping with Raza Trix. Your satisfaction is our priority.